Comparison between 2022 and 2023 measurements of business impact measures
2022
2023
Despite respondents understanding the importance of measurement — 9 in 10 respondents said that learning measurement is important in their organisation — almost 3 in 10 of those surveyed do not measure at all and there is a four per cent year-on-year growth in basic measurements, such as learner feedback. On a challenging economic backdrop, L&D functions might do more to highlight the return on investment and business impact of their efforts.
Yet, despite no huge expectation around the budget increase, and no widespread movement towards universal better measurement, there is still confidence that L&D can deliver for the business. Only 28% of respondents believe better investment in learning will help L&D better deliver against the learning strategy — with more belief that better business alignment, better engagement, and improving the learner experience are key.
But measurement can help L&D get better leader buy-in for its activities or to understand which delivery methods are working best — something especially important when L&D is clearly experimenting with the right mix of virtual,
in-person, content and performance support-based solutions. Many in L&D clearly do understand this: the biggest year-on-year rise in demand for innovation was in the area of improved metrics in employee learning assessment.
However, with only circa one in 10 measuring ROI of learning and only 15% measuring ROE — and with over three-quarters of 1000-5000 person businesses still relying on programme learner feedback — there are distinct areas where those who oversee L&D activities can improve practice in order to get hold of data they might want to improve learning culture changes.
How many expect their learning budget to increase for the year?
