If 2022 was about building on the implementation of technology during the pandemic, then 2023 survey responses show that 2023 is about finetuning the right blend of technology and human support that can engage learners, showcase learning impact and develop skills needed for future organisational success.
With digital learning solutions still at the centre of learning delivery, survey responses showcase an appetite for solutions that can measure the effectiveness of learning and build on previous basic implementations of technology. When it comes to innovations for 2023, respondents wanted better metrics, LMS improvements, and better virtual and digital learning experiences.
With budgets unlikely to rise, many are hoping that innovations are resource and cost-efficient. For example, many know that improvements to the LMS — which can be configured for specific organisation capability needs, flexes to organisational design and delivers easy-to-use analytics — can be a resource-efficient way to deliver against priority learning functions items in one go.
Yet, this appetite for an improved LMS won’t include outdated and clunky versions. Instead, many functions will be looking towards best-of-breed technology that works as an eco-system, is available anywhere and any time, delivers tracking and reporting, and can deliver on learning engagement strategy, too.
As such, it is worth highlighting year-on-year interest growth in future-oriented technology, too. There was an eight per cent rise in interest in virtual reality, a six per cent rise in interest in augmented reality and a fivefold growth in interest in AI chatbots. The latter is hardly surprising given the noise around GPT technologies and a nod to the fact that L&D likely understands that with lowered budgetary expectations, the latest digital innovations can be both resource-saving whilst still delivering engaging and measurable learner experiences.